Returns

Returns Statement

Every item we sell is carefully inspected before it is dispatched. In the event that you are not satisfied with the goods, or they are faulty, and you inform us within seven days of your receipt of the goods, you may return the goods to us for a full refund or replacement.

Returns postage will only be refunded if we have dispatched an incorrect product or if the product is faulty. For your own protection, you should ensure the items are adequately insured while in transit.

All products to be returned must be carefully repackaged in their original packing. Please ensure that you are fully satisfied with the product you are ordering. Please call our sales office on 08454 379637 if you require technical advice.

Cancelling your order

Cancellations can be made prior to your order being dispatched, please contact us at mail@condensationproducts.co.uk or by calling us on 08454 379637 with your order number. If you are cancelling because of any problem with the goods, please notify us of the problem at the time of cancellation.