Returns Statement

Every item we sell is carefully inspected before it is dispatched. In the event that you are not satisfied with the goods, or they are faulty, and you inform us within seven days of your receipt of the goods, you may return the goods to us for a full refund or replacement.

Returns postage will only be refunded if we have dispatched an incorrect product or if the product is faulty. For your own protection, you should ensure the items are adequately insured while in transit.

All products to be returned must be carefully repackaged in their original packing. Please ensure that you are fully satisfied with the product you are ordering. Please call our sales office on 01942 887920 if you require technical advice.

Restocking Fee

If you are returning the goods because they are surplas to requirements or you have ordered them in error we reserve the right to charge a restocking fee of no more than 10% of the nett value of the order.

If a product is a ‘special order’ and cannot be reused or resold  then we will not accept a return unless the item is faulty

Cancelling your order

Cancellations can be made prior to your order being dispatched, please contact us at sales@condensationproducts.co.uk or by calling us on 01942 887920 with your order number. If you are cancelling because of any problem with the goods, please notify us of the problem at the time of cancellation.