Costs are based on delivery to MAINLAND UK ONLY (the Scottish Highlands and Islands/Channel Islands may incur an additional cost to what is quoted on the website) – please contact us @ email@example.com if delivery is required outside this area and we will call you to discuss your requirements.
We offer, as standard, a free delivery service on all orders. MAINLAND UK ONLY.
ISLANDS & CHANNEL ISLANDS – IT IS WITH REGRET THAT WE ARE NO LONGER ABLE TO SEND OUR CONDENSATION PRODUCTS MOULD KILLER STERILSIER SPRAY, PAINT ADDITIVE, MOULD CONTROL / TRADE PACKS OR WARMWALL PAINT OUTSIDE OF THE UK MAINLAND, THESE PRODUCTS ARE PROVING TO BE EXTREMELY EXPENSIVE TO SEND AND ARE NOT ALWAYS REACHING THEIR DESTINATION. PIV UNITS AND OTHER NON-LIQUID ITEMS SUCH AS VENTS, CONSTANT RUNNING FANS ETC CAN STILL BE ORDERED AS THESE ARE NOT AFFECTED, THESE ARE DISPATCHED VIA COURIER.
Please Note: We are a UK based company and we do not export outside of the UK. We can deliver NON LIQUID ITEMS to anywhere in the UK with a postcode. Steriliser sprays, paint additives & WarmWall paint are only available for delivery to the UK MAINLAND (see above statement under Islands & Channel Islands).
When do we dispatch your order?
If your order is received and paid for by 2.30pm on a normal working day (Monday to Friday excluding bank and public holidays) and we have the items in stock we will endeavour to dispatch your order the same day (It is extremely rare that we run out of stock, but it can happen occasionally).
Delivery is based on 2 working days as standard, though we would advise that you please allow 3 – 5 working days for your goods to arrive as we are unable to forsee any problems that may arise once the goods are dropped at the depot and for incidents that may be out of our control, such as adverse weather conditions. we do not offer a guaranteed next day delivery service as this significantly increased the postal costs. Please factor in the delivery time prior to placing an order.
Our offer of FREE delivery is to mainland UK ONLY
Goods dispatched to the Scottish Highlands, Scottish Islands and Northern Ireland may incur a delivery cost, (this depends on the size of your order and we always try to avoid or minimize any extra costs).
Don’t want to pay the VAT? (we’re not bitter! 🙂 ), Just get in touch via our ‘contact us’ section and we’ll invoice you for the products minus the VAT, you can pay by bank transfer, cheque, PayPal or we can call you to take a card payment and we’ll dispatch your goods as soon as the funds have cleared. Please see the above paragraph ^^ Islands & Channel Islands as to which products can and cannot be delivered outside of the UK mainland.
Goods will be sent by a national carrier on their 1-2 working day standard service (outlying areas may be a 3 day delivery service).
Orders submitted before 2.30pm Monday to Friday will usually be delivered the next working day (or within 3 working days) . We require a full address including postcode and a daytime contact number to be able to deliver your goods efficiently. Orders placed outside of normal working hours/weekends will be despatched on the first following working day. In the unlikely event that you have not received all the goods within the stated delivery time, you must notify us immediately. You must not schedule or commence any installation / fitting work until after you have received and unpacked your order and checked all the goods for any defects or missing items.
Please note our delivery costs include the packaging and time spent dispatching your order.
Please Note: We cannot be held responsible for adverse weather conditions causing damage to your parcel or for damage caused by the Royal Mail / Courier during transit, nor can we be held responsible for delays in your parcels being delivered due to adverse weather conditions. We cannot be held responsible for the failure of the said carrier to leave a ‘something for you’ card. If your item does not arrive within 3-5 days of you placing your order (Monday – Friday) please contact us as soon as possible in order for us to track the item down as quickly as possible.
Every item we sell is carefully inspected before it is dispatched. In the event that you are not satisfied with the goods, or they are faulty, and you inform us within seven days of your receipt of the goods, you may return the goods (return postage at your expense) to us for a full refund or replacement. Please enclose a receipt for your postage as we will reimburse this if the item is found to be faulty, however if no proof of postage is provided we are unable to offer a postage refund.
Please Note: If you are returning an item because you have changed your mind or because of an error on your part during ordering, we will refund you the cost of the item only and not the cost of the original postage cost.
Returns postage will only be refunded if we have dispatched an incorrect product or if the product is faulty. For your own protection, you should ensure the items are adequately insured while in transit, you are responsible for the cost of the return.
All products to be returned must be carefully repackaged in their original packing, they must be complete and in a saleable condition, we are unable to offer a refund for returned items that are in poor condition.
Please ensure that you are fully satisfied with the product you are ordering. Please call our sales office on 01942 887920 if you require technical advice.
Returns to be sent to: PAM Ties Ltd | Electric House | Lime Street | Tyldesley | Manchester | M29 8EN
WHAT HAPPENS IF MY ORDER ARRIVES DAMAGED?
If your item arrives damaged from transit, please inform us us via our email firstname.lastname@example.org within 24 hours of taking delivery of your order, please keep all relevant packaging materials for reference until further notice from us. If your item is clearly damaged when it arrives please inform the person delivering it of your concerns, if its a courier service then ask them to log this damage on their system. Please contact us via our online contact form if you have a problem with the contents of your parcel within 24 hours of delivery and we will endeavour to rectify the problem. After this 24 hour period we are unable to offer refunds / replacements.
Before replacements / refunds can be made, we would ask for the item to be returned back to us (more information on how to return an item can be found above), If it is a Royal Mail delivery then the return is to be arranged and initially paid for by you, please gain the relevant proof of postage (preferabley with online tracking) and put a receipt for the postage inside the parcel so that we can reimburse this back to you. If the parcel does not arrive back to us and there’s no proof of postage then we regret that no action can be taken. If this was a courier delivery, we would ask that you photograph the item in its damaged original packaging in order for us to claim for loss from the courier company.
You will not be responsible for the cost of the return postage, this will be reimbursed to you. You will not be responsible for the cost of replacing the goods, however please only return items that were clearly damaged in transit, we are unable to accept the return of any other item through this method. If you also wish to return an undamaged item for any other reason, this item must be returned through the normal channels, clearly shown within our terms and conditions and at your own expense. A deduction of the reimbursed postage fee will be made if the returned item contains additional items above which was agreed. In short, if you send back a parcel which is heavier and more expensive in postage costs due to the addition of items not damaged, we will deduct the cost of the additional weight from your reimbursement of postage fees.
Cancelling your order
Cancellations can be made prior to your order being dispatched, please contact us at email@example.com or by calling us on 01942 887920 with your order number. If you are cancelling because of any problem with the goods, please notify us of the problem at the time of cancellation.